Frequently asked questions
Answers to the most common questions about our SMS services, hosting and invoicing.
Hosting
This is due to an Interworx upgrade (hosting control panel). It is caused by incorrect initial port settings in your MS Outlook configuration. Plain text connections are no longer allowed either; everything now uses SSL. You need to update the following ports with the corresponding encryption types in your MS Outlook. PLEASE NOTE: IMAPs is 993 and POP3s is 995, and your operating system must support at least TLSv1.2. => Screenshot
Sender Policy Framework (abbreviated SPF) is a protocol used to prevent e-mail spoofing. With this form of cybercrime, e-mail (spam) is sent on behalf of your domain name, which can cause reputational damage to your domain name. This can take the form of a blacklisting (spam) or damage to your image (messages with you as the sender).
SPF can break e-mail forwarding. When you forward an e-mail address to another (external) e-mail address, the sender of the message is changed to the last server in the chain. This server is, logically, not included in the SPF of the sending domain name. As a result, the e-mail is not accepted by the incoming spam filter when it checks SPF. E-mail that is forwarded to the same domain name is received without issue, provided the SPF is, of course, configured correctly.
You need to obtain the following information from your current domain name registrar:
- Ask them to remove the transfer lock on the domain name; this allows us to request the domain transfer;
- Ask for the authorization code or token. This code allows us to request the transfer.
Daily backups. Our shared hosting has a backup retention period of 14 days. This means backups are kept for a maximum of 14 days. After that, they are overwritten or deleted.
These backups are not stored on your own hosting, so they do not use any of your disk space.
These backups are not stored on your own hosting, so they do not use any of your disk space.
Free WP Redis Object Caching Yes, we offer free access to our Redis Object Cache server for WordPress websites.Redis can deliver a significant speed boost, especially for WordPress and WooCommerce. It reduces the load on the database by temporarily storing frequently used data in memory.
This results in:
- Faster loading times
- Better performance under heavy traffic
- Faster WooCommerce cart and product pages
- Reduced server load
Would you like to activate Redis for your website? Please contact our support team. We will gladly activate this for you and provide the necessary settings.
Jaan Performance Engine for WP The Jaan Performance Engine is our own WordPress performance and optimization plugin, included free of charge in all our hosting packages.This plugin automatically optimizes your website for maximum speed, faster loading times and lower server load – without you having to configure any technical settings yourself.
What does the Jaan Performance Engine optimize?
- Automatic image optimization (compression without visible quality loss)
- Conversion to modern formats such as WebP (and AVIF where possible)
- Lazy loading of images
- Advanced page and browser caching
- GZIP/Brotli compression
- Minification of HTML, CSS and JavaScript
- CDN-ready configuration
- Integration with our Redis Object Cache (if activated)
What does this deliver in practice?
- Faster loading times
- Better Google Core Web Vitals scores
- Better SEO ranking
- Optimal performance for WooCommerce webshops
- Reduced load on your hosting package
The plugin is specifically tailored to our hosting environment and does not require any additional external caching or optimization plugins.
The plugin needs to be installed in WordPress. After contacting support, you will receive a download link + API key.
Didn't find your question?
Feel free to get in touch — we usually reply within the hour on working days.
