Knowledge base
Guides that walk you through a task step by step — written by the people who run the technology at WWW4 themselves.
Security
3 articles- Your website has been hacked — step by step A hacked site is repaired in a fixed order. Anyone who starts cleaning up without first knowing where the hole…
- Securing WordPress: what actually matters Most hacked WordPress sites are not hit by a targeted attack but by an automated scanner exploiting a known vu…
- Doing WordPress updates safely Not updating is risky, and updating blindly is too. A simple routine removes both risks.Backup firstFiles and…
Domain names
5 articles- Changing the nameservers of your domain Nameservers decide which server has the final say over your domain name. Changing them moves the entire DNS ma…
- Redirecting a domain name You have registered a second domain name — a spelling variant, an old company name or another extension — and…
- Requesting a transfer code for your domain To move a domain name to another party you need a transfer code — depending on the extension also called an EP…
- Adding or changing a DNS record Most external services — a shop platform, a mail provider, a Google verification — ask you to add a single rec…
- Creating a subdomain: when and why? A subdomain is a name in front of your domain name, such as shop.yourdomain.be or clients.yourdomain.be. You c…
Web hosting
11 articles- Error: cannot connect to the database Your site shows one line of text about a database connection and nothing else. Unpleasant to see, but usually…
- Setting up a 301 redirect When an address on your site changes, the old one has to send visitors and search engines to the new one. With…
- Installing WordPress on your hosting Installing WordPress takes a few minutes. What comes after — the setup that decides whether your site is still…
- Changing the PHP version of your website A newer PHP version is faster and receives security updates. A version that is too old will one day trip your…
- Error codes 403, 404 and 500: what do they mean? Error codes 403, 404 and 500 each tell you where a request went wrong. A 404 means there is nothing at that ad…
- My hosting is full: what now? Full hosting rarely announces itself. The symptoms are email that stops arriving, sends that fail, or a site t…
- Moving a website: the checklist A move rarely fails on transferring the files and almost always on everything around them.Before you startLowe…
- Cleaning up the WordPress database A WordPress database grows without anybody tending it. At some point that becomes measurable in speed.Revision…
- Optimising images: the quickest win On most sites images make up the bulk of a page's weight. So that is where the biggest speed gain sits.The rig…
- My site is down: what do you check first? First check whether it is really your site. Half of these cases are local.Is it down for everybody?Test from y…
- Raising the PHP memory limit: when and how? The message Allowed memory size of … bytes exhausted means that a single PHP process asked for more memory tha…
- Forwarding email to another address You want mail to info@ to land with one person, or an old address to keep working for a while. There are three…
- Setting up email on your phone: IMAP or POP? To set up email on your phone, choose IMAP, enter your full email address as the user name and use the server…
- My mailbox is full: what now? A full mailbox rejects new messages: the sender gets an error back that says mailbox full or quota exceeded, a…
- My spam filter is too strict A filter letting too much spam through is annoying. A filter blocking real email costs money. The second probl…
- Setting up an out-of-office autoresponder Simple to switch on, and still the source of three recurring problems.What it should containThe period, a stan…
Backups
1 articlesNot finding your question?
No answer here, or a guide plays out differently on your side? Let us know — we will help you out, and we learn which article is still missing.
Contact support