Error codes 403, 404 and 500: what do they mean?
Three numbers that tell you where to look. Confusing them wastes time.
403 — forbidden
The server finds the file but refuses to show it. Almost always a matter of file permissions or a rule in your configuration.
404 — not found
The address matches nothing. After a move or a URL change this points to links still aimed at the old structure. Redirect them rather than letting them die.
500 — server error
Something broke during processing. The number itself says nothing: the real information is in the error log, not on screen.
Which is urgent
A 500 is always urgent. A 403 usually is too. A 404 is annoying but rarely critical — unless it hits an important page.
What the visitor sees
A default error page drives people away. A page that explains and offers a way back keeps some of those visitors.
Does it behave differently than described above, or are you stuck anyway? Get in touch with your domain name or customer number at hand and we will take a look with you.
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